Cancellation & refunds

This covers the ₹10 starter session, single sessions, and the monthly and 3-month plans.

• Your booking is confirmed as soon as the payment goes through. The call link and booking reference are on your Profile page.
• No refunds once booked. A booked session reserves your mentor's time, so it can't be cancelled for a refund. The exceptions are listed below.
• Rescheduling: you can move a session to another time once, if you ask at least 24 hours before it starts. Write to us with your booking reference (see below). The new time depends on your mentor's free slots. On a monthly or 3-month plan, each session can be moved once on the same terms.
• Less than 24 hours before, or if you don't join: the session counts as taken and can't be refunded or moved.
• Monthly and 3-month plans are paid once. There is no automatic renewal or auto-debit. To continue after a plan ends, you book again.

You get a full refund, or a free new session if you prefer, when:

• Your mentor doesn't join within 15 minutes of the start time, or cancels the session.
• A technical problem on our side stops the session from happening.
• Someone else got the slot first: if two students pay for the same time at almost the same moment, the second payment is refunded in full automatically. You don't need to ask.
• You were charged twice, or charged and the booking didn't appear.

Write to us within 7 days of the session time with your booking reference.

• Full Reports monthly plan (₹199 a month): renews every month through Razorpay until you stop it. You can stop it at any time by writing to us; it won't be charged again, and you keep Full Reports until the end of the month you have paid for.
• Full Reports add-on with a mentor booking (₹199): a one-time payment for 30 days of Full Reports. It does not renew.
• No refunds on either, because the reports are digital and are unlocked straight away. If you were charged twice, or paid and Full Reports didn't unlock and we can't fix it within 24 hours, you get a full refund.

Refunds go back to the card, UPI account or bank account you paid from, through Razorpay. Once we approve a refund, it usually reaches you in 5–7 working days, depending on your bank. We never ask for your card, UPI PIN or bank password to process a refund.

Email pranaysegekar@gmail.com or WhatsApp +91 60069 76824 with your name, the email you sign in with and your booking reference (from your Profile page). See Contact us for all the ways to reach us.